Privacy Policy
This Privacy Policy explains how Via Local processes personal data in connection with its website, booking inquiries, and guided nature walks and local day excursions. It applies to information collected when you request a route, confirm suitability, arrange a meeting point, make payment, or otherwise communicate with us.
How We Use Data
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, process bookings and payments, manage customer communications, maintain records, improve site performance, detect misuse, and meet legal or accounting obligations. For outdoor experiences, we may also use the information to adjust arrangements for weather, access, or safety conditions.
Service Providers
We may share data with service providers that support website hosting, communications, payment processing, record management, or technical maintenance. Where a third party assists with a booking or operational task, it may receive limited information necessary to perform that task under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or address safety concerns connected with a booking or excursion. We may also share information where needed to establish, exercise, or defend legal claims.
You may have the right to access your data, request correction of inaccurate information, ask for deletion where appropriate, object to certain processing, or request restriction of processing in limited cases. Where consent is used, you may withdraw it for future processing.
To exercise a privacy right, send a clear request identifying the data or activity concerned. We may ask for information needed to verify the request and to protect against unauthorized disclosure. If we cannot act on a request in full, we will explain the reason where permitted.
Personal data is retained for as long as needed to manage inquiries, bookings, payments, operational records, dispute handling, and legal obligations. When data is no longer required, we delete it or anonymize it within a reasonable period, subject to any retention duty that applies under law.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
Contact Information
Data We Collect
We may collect identification and contact details, booking and payment information, route preferences, fitness or suitability details you choose to provide, communication records, and technical data such as device, browser, and usage information. For guided nature walks and local day excursions, we may also process information needed to confirm meeting arrangements, route suitability, weather-related adjustments, and group size.
How We Collect Data
We receive data directly from you when you submit a website request, contact us by email or phone, or complete a booking. We also obtain information from payment and messaging records, and from cookies or similar technologies that record how the site is used.
Cookie Types
Our site may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site performance and visitor activity. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You can manage cookies through your browser or device settings and, where available, through on-site preference tools. Blocking some cookies may affect site functions such as form handling, session continuity, or basic analytics.